🔄 Return & Refund Policy
We want you to be happy with your purchase. If something’s not quite right, our return process is simple and fair.
✅ Eligibility for Returns
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You have 14 calendar days from the date you receive your item to request a return.
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Items must be unused, unopened, and in their original packaging.
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You’ll need proof of purchase (your receipt or order confirmation).
🚫 Non-Returnable Items
To keep things hygienic and safe, we cannot accept returns on:
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Opened e-liquids
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Perishable or consumable items
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Any item that has been used or is returned damaged (unless it arrived faulty)
💬 How to Start a Return
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Contact our support team via email or our website to request a return.
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We'll guide you through the steps and provide return instructions.
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Pack your item securely with your order number and reason for return included.
💸 Refunds
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Once we receive and inspect your return, we'll notify you of the outcome.
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If approved, your refund will be processed to your original payment method within a few working days (subject to your bank).
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Original postage costs are refunded only if the return is due to our error.
🕐 Late or Missing Refunds?
Haven’t received your refund yet?
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Double-check your bank account
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Contact your card issuer or bank (it may take time to process)
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Still stuck? Get in touch with us, and we’ll help you out.
🔁 Exchanges
We only replace items if they’re faulty or damaged. Need a replacement?
Contact us with your order details and photos if needed.
🎁 Gifts
If the item was a gift and shipped directly to you, you’ll receive a gift credit once the return is received.
If it wasn’t marked as a gift, the refund goes to the original buyer.
📦 Return Shipping
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Customers are responsible for the cost of return shipping, unless the item is faulty.
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We recommend using a tracked service for returns over £30.
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We can’t guarantee receipt of your item without tracking.
Need help or ready to request a return?
📩 Contact us at info@vapourse.co.uk
